Vision Appliance Repair
1604 25th St SE, Washington, DC 20020, USA
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1604 25th St SE, Washington, DC 20020, USA
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So the person who came and did the service was great. But I am a little wary of using this service again since they communicated -- "We have a service fee of $74.95 service call and diagnosis that will be waived if you decide to service with us." Though when no problem was discovered, they still charged me the fee, saying that it only applied if I had a repair. While I understand the distinction, it was not clear, and when I said you "might want to update that language," I was told that everyone else gets it. So I feel tricked and probably won't reach out again. But again, the person who came out to service my washer was friendly and knowledgeable. So, maybe you won't have an issue if you choose to go with them.
Shad came out late on a Friday when I thought my clothes would be sitting in the washer all weekend. He was able to fit me in after he heard about my situation and even made sure to stick my wet clothes back in the wash for me after he fixed the washing machine! Thank you so much Shad for coming out on such last notice. An absolute life saver!
The technicians were professional, quick, up front, and clear in their repairs and service. High quality for relatively low price! My oven took them over 4 hours and the repair job only cost $249 excluding parts. Very reasonable.
Great service and service technician Chad extremely honest I will always use Vision for all my repairs.
Excellent diagnosis of my Asko dishwasher issue and quick resolution got it working; really appreciate Chad's attention to getting this fixed quickly!