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We loved working with Juliana. She was very responsive and her options for flooring were amazing and haven’t seen anything similar from any of the other flooring companies out there. We had a carpet runner for our stairs and upstairs hallway installed. I initially resisted the idea of carpet on the beautiful wood stairs but needed to install some because of our aging pets. The results were beautiful. So glad we used her company! Her staff were very professional and went the extra mile during installation. They checked in with me during the entire process to make sure I was happy with how things were being done. I would hire them again in a heart beat.
We didn't want new carpet for our brand new house, but our dog managed to lock himself into one of the bedrooms, and in his angst, managed to not just rip the carpet up but to also remove a chunk of it. Options were patching (cutting a patch from closet) or new carpet-- we opted for new. Werco was prompt, efficient and well priced. Took them about a week to get the carpet on hand, and then they arrived at EXACTLY the time they said they would to do it. I hope i don't need new carpet for a long time, but if i do, I'm calling Werco in Rockville and asking for Kris.
I hired WERCO flooring to install Luxury Vinyl Plank Flooring in my basement and Pull and Loop Carpet in the upstairs level of my townhome. They also installed carpet on two curved staircases. I am very pleased with the quality of materials supplied by WERCO as well as the installation of these products. I worked mainly with Juliana throughout the project and she was helpful, responsive, and professional. Additionally, Juliana recommended flooring products that suited the style of our home and would stand up to pets and stains. I was a bit overwhelmed with the endless amount of LVP and carpet choices available, but Juliana listened to our needs and then recommended products in our price points. When I asked to order a second set of samples of carpet and LVP, she didn't hesitate and had them sent directly to my home. The installation team was prompt, respectful, and did quality work. They moved our large pieces of furniture, swept up dust, and vacuumed the newly installed carpets. The WERCO PL even came to our house the weekend before carpet installation to cut out the old carpet around the edge of the stairs, so we could repaint the trim to accommodate the new lower pile carpet-- an above and beyond service! Working with WERCO made the process of replacing two whole levels of flooring in our townhouse, easy and stress-free. The floors look great and we have not stopped receiving compliments on them.
The entire process went smoothly; I initiated contact by e-mail, sent drawings/pictures and then they came out to do exact measurements and a site inspection. They installed the carpeting within about a week of getting the contract/deposit and everything went smoothly with the installation. Last year I had a sub-optimal experience with a DIFFERENT company that installed carpeting on another floor of my house. The experience with WERCO was a lot better and more professional. The pricing seemed fair. I'm sure there are companies who would do the work for less and I'm sure there are companies who would do the work for more.
Werco provides excellent customer service, experience and good work. We have special tile carpet that requires specific treatment and have had no problems with Werco. They take care of our carpet and keep them clean and bright (we have white/cream carpet) twice a year. I highly recommend.