Window Genie of Frederick
1302 Rising Ridge Rd Unit 1, Mt Airy, MD 21771, USA
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1302 Rising Ridge Rd Unit 1, Mt Airy, MD 21771, USA
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I never write reviews but I felt like I had to write something. First when they arrived the price almost doubled. Second they did a horrible job, streaks all over the windows. Film on the windows on the outside and I paid for the window sills to be cleaned and as you can see from the pictures they were defiantly not cleaned. When we called they told us that they had sent us their best guys and our window seal were broken and that is why they are not clean. They said they would come back but at this point I just want my money back.
In early June we had Window Genie of Frederick out to perform service. The solution that was used to power wash our patio and under deck pitted our door hardware, killed a fair amount of our grass that lines our patio, and badly stained our wood deck. They also were very harsh on our patios with the power washer and blew out the polymeric sand grout. Right away we brought these issues to the owners attention (Jeff Fay) and he assured us that he would take care of the issues. He came out to observe the damage for himself and said that he would have a company fix the stained deck. Its been over a month since the damage occurred. Numerous phone calls and attempts to reach him have been unsuccessful, most likely ignored, and have left us in a bad situation. Isn’t this why a company carries insurance? To use when damages occur to customers property? It seems as though they don’t want to pay for the repairs or turn in a claim. We will now have to have these issues resolved by another company and will have no choice but to seek damages for having to fix what Window Genie of Frederick caused. It’s noteworthy to mention that the damage to our deck is extensive, our deck is roughly 20’ x 80’. Maybe this review will prompt them to return my emails and phone calls. I will not hold my breath, this is NOT a company who stands behind their work, or in my case, their failure. I’m including just a few photos to back up this review.
After they pressure washed the house, it left a residue on front door, a couple of lower shutters, light fixtures by front door, grill, deck screen. Not all windows were left spot/streak free as seen in photos.They offered to return to rinse the areas off, but that would have dirtied the windows they had just cleaned the previous day. They could have offered to reimburse some of the $, but that was not offered. This cost $403.20 which included a 10% discount because my neighbor had the service the same day.
Jose Ruiz texted me the morning of my service that he was on the way. Arrived promptly. Jose was very polite and professional. He checked all the windows before he left to make sure they were clean. Jose and his partner were very efficient and very careful. Great representatives of Windows Genie.
I’m not sure what kind of magic these guys used, but all I know is my once dirty, dusty windows are so clean, it’s almost like they’ve disappeared! Jose and John were amazing! So professional and friendly - and you could tell these guys take such pride in their work! We have a home with lots of windows (and an all-glass sunroom) and I could NEVER get our windows to sparkle like this! Not sure what solution they use but they dried streak-free. Very affordable and I will most DEFINITELY use Window Genie in Mount Airy again!