Window Genie of Frederick
1302 Rising Ridge Rd Unit 1, Mt Airy, MD 21771, USA
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1302 Rising Ridge Rd Unit 1, Mt Airy, MD 21771, USA
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I never write reviews but I felt like I had to write something. First when they arrived the price almost doubled. Second they did a horrible job, streaks all over the windows. Film on the windows on the outside and I paid for the window sills to be cleaned and as you can see from the pictures they were defiantly not cleaned. When we called they told us that they had sent us their best guys and our window seal were broken and that is why they are not clean. They said they would come back but at this point I just want my money back.
Window Genie was amazing. I contracted Window Genie to pressure wash the siding on my home, front porch and rear wooden deck. John and Jose were prompt, friendly and professional as they worked on our house and it has never looked as bright (and dare I say newish?) and the staining that was on the side of the house that had been there since we moved in, is completely gone with no hint that great big staining from a tree that went up 2 stories up the side of my house, was ever there. My porch and deck look great too. Our house has never looked this good! I would definitely recommend using Window Genie and will definitely use them again. Thank you!
In early June we had Window Genie of Frederick out to perform service. The solution that was used to power wash our patio and under deck pitted our door hardware, killed a fair amount of our grass that lines our patio, and badly stained our wood deck. They also were very harsh on our patios with the power washer and blew out the polymeric sand grout. Right away we brought these issues to the owners attention (Jeff Fay) and he assured us that he would take care of the issues. He came out to observe the damage for himself and said that he would have a company fix the stained deck. Its been over a month since the damage occurred. Numerous phone calls and attempts to reach him have been unsuccessful, most likely ignored, and have left us in a bad situation. Isn’t this why a company carries insurance? To use when damages occur to customers property? It seems as though they don’t want to pay for the repairs or turn in a claim. We will now have to have these issues resolved by another company and will have no choice but to seek damages for having to fix what Window Genie of Frederick caused. It’s noteworthy to mention that the damage to our deck is extensive, our deck is roughly 20’ x 80’. Maybe this review will prompt them to return my emails and phone calls. I will not hold my breath, this is NOT a company who stands behind their work, or in my case, their failure. I’m including just a few photos to back up this review.
I'm not one to leave negative reviews but after reading some of the other reviews, I felt it was warranted. I'll start with the positive in that the lady that scheduled the appointment was very accommodating and polite. The service was sub par. The window sills weren't cleaned at all. I was asked if I wanted a screen reinserted in a high window (because it was a pain to put back in). I wouldn't pay to have the windows cleaned again by this company. I didn't call and complain as I was hoping someone would reach out to see how things went and to follow up. That didn't happen. When I just received a text message offering back to school discounts, it prompted me to look up other people's reviews to see if they had the same experience that I did and it seems many had.
Overpriced and didn't do an adequate job. Tried reaching out to them and was told the price only included a general swipe of the sills. Paid over $500 for a one story home. Would not recommend