Window Genie of Frederick
1302 Rising Ridge Rd Unit 1, Mt Airy, MD 21771, USA
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1302 Rising Ridge Rd Unit 1, Mt Airy, MD 21771, USA
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All my windows and screens are squeaky clean now….inside and out!! Window Genie is the best!! Keith did an excellent job this morning and I’m always very happy with their work…Thanks Window Genie💜
I would not use them again. They claimed to perform services they did not. When I confronted the tech he called his boss to back him up and he told his boss he was in a hostile environment. I was lied to then the tech handed my check back. I wanted to call his boss to find out what was going on and to clear up what a gutter and downspout cleaning entailed. I have some large trees that clog up both the gutters and downspouts. I was not able to contact the owner because the tech had us on speaker phone. His boss backed him up. I guess they think older women do not deserve respect or honesty. I paid over the phone after being accused of refusing not to pay. Tech played a real game. We found debris still in our gutters near visible corners. They left a mess too. I read the response from the owner. Btw he failed to acknowledge my estimate which included gutter flushing that their company did not perform but I was told that they did this service. It was a real nightmare for me. I didn't appreciate the comment that you can't please everyone.
The crew from Window Genie were at the house on time and called to say they were on the way. They were professional and pleasant to work with. The lights look great and the wreaths really complete the look. I would highly recommend.
I never write reviews but I felt like I had to write something. First when they arrived the price almost doubled. Second they did a horrible job, streaks all over the windows. Film on the windows on the outside and I paid for the window sills to be cleaned and as you can see from the pictures they were defiantly not cleaned. When we called they told us that they had sent us their best guys and our window seal were broken and that is why they are not clean. They said they would come back but at this point I just want my money back.
After they pressure washed the house, it left a residue on front door, a couple of lower shutters, light fixtures by front door, grill, deck screen. Not all windows were left spot/streak free as seen in photos.They offered to return to rinse the areas off, but that would have dirtied the windows they had just cleaned the previous day. They could have offered to reimburse some of the $, but that was not offered. This cost $403.20 which included a 10% discount because my neighbor had the service the same day.