We had 3 windows and 3 doors replaced in our house. It took window world 15 visits to our house and 4 project managers to get this job done, not because we requested a different project manager but because they kept quitting and leaving the company. When the job was "done", it wasn't completely finished and there were dents made and left in the tile of our floor and walls that they did not fix. The installers who came to do the front door spoke no English and had to call someone for them to translate every time they needed to talk to us about something. I had to continuously call window world to get them to come back out to our house to complete their work, instead of them coming to finish the job or setting appointments like they should have. I waited a year to review the company so I could at least comment on if their installations were worth all of the headache and they're not. The screen doors do not slide well, and you have to finesse them into place any time you open or close them. The gasketing around the front door is already thinning out with only a years use. I would not recommend using this branch of window world. The only person at the company who was good is named John and he tried very hard to fix everything he could for us, but could only do so much once the initial installations were complete.
I am very happy with my new windows from Window World. The salesman was polite, knowledgeable and exerted no pressure on me to purchase. The installation went smoothly and the replacement windows fit well and appear to be of good quality and value.
There was some delay with our order, supply issues, not their fault. However, Steve and Theresa's support was clear and honest, and Hugo's installation was absolutely flawless!! Thank you
What a wonderful company to deal with. I used window world for another rehab project 2 years ago, they did such a wonderful job there I used them on this most recent rehab project. The technicians are knowledgeable, polite, and efficient. For this latest project, for installing 13 windows, I received a quote of $22,000 from Thompson Creek. My quote from window world Frederick, was 1/3 of that price. I would definitely use window world again, and I refer them whenever I get the chance. Thank you so much for a job very well done
These windows are the same quality as all the other vinyl replacement window companies that I got quotes from. (Others claim theirs are unique/superior, but it looks like the only difference is the logo on the locks/latches.). Window World was much less expensive than the others, and the install was done on schedule (except for a delay due to rain) with professional results, and they left everything as clean as they found it.
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