Very BAD experience. we ordered a slider in march and was expecting 8 to 10weeks for replacement. Here we are at the end of July (18 weeks} and still no slider. No communication at all about the delays, we ended up having to call every time. It was supposed to be installed today but the installers went to the wrong house and now we get to wait another 4 more days. Be very weary before you sign a contact with this company, once you sign and after 3 days you are at their mercy. I don't understand how this company stays in business if they treat all their customers like this. Stay far away from this company. at all costs. pay a little more somewhere else and get treated right.
We ordered a replacement sliding glass door back in January. Paid the 50% down payment and were given an anticipated install date of late March. A few days later they came in to take some measurements which they told us would require a partial removal of the trim but "you'll never know we were even here". When they left, the trim was still pulled away from the wall and they didn't even vacuum up after themselves. I figured it was a one-off employee. I called the last week of March (as I hadn't heard from them) and they scheduled the install for first week of April. Two days prior to install they called and told me that the their supplier told them they no longer make the model of door which was ordered. I find it shocking that a supplier would wait that long to tell a customer that the product wasn't made anymore. Honestly, I thought to myself they must have dropped the door in the warehouse. Window World told me they had to reorder the door, but it wouldn't come in until June and our anticipated install date of July. Every time I call to talk to somebody, I get the "It's not our fault", "It is what it is", and "we can't do anything about it" answers. Seriously considering cancelling my order at this point. Don't waste your time. After posting the above review, I received a call from their director of sales. He told me our door would definitely be in by July 4th and we would receive a discount for our troubles. It's now July 29th and still no door. I've called every week only to be ghosted by the sales director, and I'm told by the receptionist that the door is still on back order. This place is an absolute joke.
The worst customer service experiences I have every experienced. Order was placed back in November and they did not give any updates for over 3 months. We tried to contact them multiple times and they never returned my calls. After threatening to cancel the basement door repair they finally got back to me. Door was apparently lost in shipment. A new door was then ordered. During this process they tried to tell me they contacted me multiple times which was not the case. They apologized and offered me a discount on the final installation of the door (in hindsight, should have cancelled the order). Upon installation, I was not given a receipt after signing for the completed project which was odd. Turns out they had a typo on the receipt and what I signed for was not the amount I had left to pay. They then charged my account without the told discount. The entire process was a nightmare and we are still waiting for them to give the discount, as they contacted my wife for payment and charged full amount left on contract. I would avoid Window World Frederick, as the communication issue between every single department are glaring. It is the only place we have had work done that seemed to purposely go out the way to make the experience miserable.
Had all new windows and patio door replaced. Crew was on time and extra careful that our cats didn't get out. For the first time in 20 yrs. I can see out our windows. Our window seals started to fail 6 yrs after house was finished. Great Job.
I had an appointment set up, their estimator sent me a text that morning canceling because he was sick. It was set up as a virtual appointment and I had already submitted all of the pictures. I never heard back from him or anyone at Window World. Very unprofessional.
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