ZIPS Dry Cleaners
901 Rockville Pike, Rockville, MD 20852, USA
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901 Rockville Pike, Rockville, MD 20852, USA
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I would give them 1/4 of a star if they had it! The first mishap with them was when they didn’t return my coat on time because they couldn’t find it. When in reality it was never cleaned. When I did receive it, it reeked of someone else’s perfume. Two years later, I decide to give them another chance. I take another coat along with some dress pants. I go pick my and clothes on time. When I went to put on my coat the belt has been switched out for a cheap flimsy belt that has nothing to do with my coat. I was upset. I went to the store was given the run around for almost two weeks until I could speak with a manager, whom did look at the surveillance video of when the coat was received. No solution to replacing or finding my belt to my coat. I was given the option of rummaging through their list and found, located at the back of the store. A lost and found that was basically an empty box with a few props from a Halloween costume. I’m writing this review because as the weather changes and your tempted to take your winter coats here! A warning: make sure you don’t love your clothes/coats.
This location use to be great but has definitely fallen off. They ruined two designer sweaters and designer pants, super careless. They’re also terrible at removing stains. Took two raincoats and had the same stains when I picked them up. I took the same raincoats to the SS location and they were able to remove the stains. Never returning to this location.
Good value. Friendly service. Easy parking. I've used them for years. Better alteration service then Crest.
Everyone at this Zips location needs to be retrained immediately. Training in how to clean the clothes, spot and stain removal and customer service. By the time this review is posted, I would have already recleaned my clothes myself, so I will not be able to post pictures of the madness. 1.) Stains were not removed and when I called to say the stains were not removed, I was told we do not remove spots. Okay so why are you a dry cleaner? 2.) Then my jacket came back with pet hair all over it, but there's a catch...I do not own any type of pet. 3.) Why do my clothes smell like they have been sprayed with something but still have the scent of perfume and sweat? So basically Zips is not a dry cleaner but a dry sprayer! Take your clothes here at your own risk!
They didn’t clean well when I pick up, then the cashier went back a while told me they not expect each clothing must be clean . What’s the excuse?