I would give them 1/4 of a star if they had it! The first mishap with them was when they didn’t return my coat on time because they couldn’t find it. When in reality it was never cleaned. When I did receive it, it reeked of someone else’s perfume. Two years later, I decide to give them another chance. I take another coat along with some dress pants. I go pick my and clothes on time. When I went to put on my coat the belt has been switched out for a cheap flimsy belt that has nothing to do with my coat. I was upset. I went to the store was given the run around for almost two weeks until I could speak with a manager, whom did look at the surveillance video of when the coat was received. No solution to replacing or finding my belt to my coat. I was given the option of rummaging through their list and found, located at the back of the store. A lost and found that was basically an empty box with a few props from a Halloween costume. I’m writing this review because as the weather changes and your tempted to take your winter coats here! A warning: make sure you don’t love your clothes/coats.
This location use to be great but has definitely fallen off. They ruined two designer sweaters and designer pants, super careless. They’re also terrible at removing stains. Took two raincoats and had the same stains when I picked them up. I took the same raincoats to the SS location and they were able to remove the stains. Never returning to this location.
Had a zipper fixed. The first time I used the zipper after that, it broke again. The teeth fell off the new zipper they installed. I brought it back to show them, and they told me I'd have to pay again. I was shocked they wouldn't stand by their work. I'll go somewhere else now.
Good turnaround time and quality drycleaning but could possibly staff the counter better at peak times like lunch hour and before or after work.
I came there to start training to work there today, and the slim Latin lady who works the counter talked to me in such a aggressive manner asking me what's my name. After I gave my name, that Latin lady was giving me dirty looks while I was waiting for the manger. Then about 5 minutes later, she asked me do I speak Spanish, which I thought was rude. She clearly showed me that she may be racist since there ONLY Hispanic Working there. I've decided that this is not a good fit for me, and I encourages anyone who is not Hispanic to not even apply for any position at this location.
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