I had a terrible experience at this place, and it’s really unfortunate, because I used to come to ZIPS all the time. I dropped off shirts, for a pre-wedding party and wedding of good friends of mine (not just any wedding). They didn’t do a good job at all. There was all kinds of blue spots on the white shirt (from yarn, lint, who knows), and they were probably rushing and stuffed it into a bag and they got wrinkled. When I asked the manager to rectify the mistakes (I understand mistakes happen, was willing to wait a few hours to have them fix it), they refused and were extremely rude and nasty to me. If you have a special occasion, don’t use this place! It’s not worth it. I have been a loyal customer and have been coming to ZIPS for many years. I’m not sure I will in the future. It’s not because of a mistake, but because the manager and others refused to apologize and fix it.
Save your money from aggravation by avoiding this place. never visit this place. It used to be great before the pandemics however now the service went down the hill. The cashier's are run by gen z princesses who thinks they always right. Their overnight drop off door can't be opened and yet the princesses (closing shift just before 8pm )stated it's not broken. When they were asked to open it they also can't open it and still said it's not broken. I dont know what language they are talking or planet they come from but they think they never wrong.. Both of this princesses are RACIST too. They swear in Spanish they thought I didnt understand. A lot of my jackets they didn't press it correctly and they have to keep redoing it 3 times. Just read the reviews and see how many people said how horrible the people working there AVOID AVOID AVOID
Ruined my new shirt. This place sucks. For starters the girls on the front have such an attitude like they are doing you a favor for taking your cloths there. I just bought a brand new shirt, took it out of packaging, tried it on , removed all tags and took it here for service just like I do all my cloths. Once I picked up and decided to Wes it I found they place a label or received damaged item. I tried this shirt before taking it to them and I am 100% certain that there were no damages. It is so easy for them to mess your cloths and just add a tag on it saying that it was damaged when they received it and not take responsibility for it. If your cashiers are no inspecting the cloths when they received them and inform you of damaged items while you are there then I do not believe them it was damaged. Very upset right now that a brand new shirt was ruined thanks to this place.
Stay away from this place! They mess up a super expensive jersey, they ask me to do a claim and all the time that I call they said that the “owner” needs to see the Jersey and make the decision, like why do they have managers then?! So stupid!…. So the “owner” need to be more present in the store because their “managers” can do anything it’s only the owner that can fix an issue…. If you appreciate the money that your spend on your clothes please go to a nice dry clean, this one only ruin your clothes and the managers do nothing and the owner it’s never there…. Stay away from this place!!!
Stay away from this place. The people who work there are very rude and do not care how you feel as a customer. All our family and friends have decided to take our business somewhere else. I believe the owner should be more present in their day to day operations because the workers representing the company do not care about their job. The spanish lady(Closing shift on 8/20/2022 Saturday) with some dark spots on her face is extremely rude and she goes out of her way to let you know she doesn't like or care about your business. Please do your self a favor, give your money to those who work hard and are happy you spend it in their business.
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