ZIPS Dry Cleaners

9811 Washingtonian Blvd, Gaithersburg, MD 20878, USA

About ZIPS Dry Cleaners

3.9 / 5

from reviews

Is this your business?

    Kanan Shah
    -
    February 13, 2024

    I just wanted to update my review. The week I wrote my original review (below -), Gina Anderson, one of the owners at Zips, called me to share that she had already been in conversation with their 3rd party company (Mid Atlantic Leather Cleaners) who they send Uggs to for cleaning. She updated me that she had talked to the owner, and they would be issuing me a new replacement pair or reimbursing me. I ended up receiving a check from the 3rd party cleaners to cover the cost of replacing my boots. I am thankful to Gina for handling the issue appropriately and fairly! I also updated my ratings from 1 to 4 stars. I am infuriated and utterly disappointed by my experience with Zips Drycleaners in the Rio. They accepted my pair of Uggs for special leather dry cleaning on 11/20/23, for the price of $39.99 and shared that they would be ready for pick up on 12/14. When I arrived on 12/14/23, they were not available for pick up and the staff shared that the Uggs get sent to another business that handles dry cleaning of Uggs, and they asked me to check back in a few days. I was out of town for the holidays, went back on 1/5/24. They had the Uggs available for pick up, but I was shocked to see a punctured hole in the middle portion of one of my Uggs. The hole goes is all the way though and it looks like maybe one of the tools they used to clean the Uggs damaged it. I spoke with Raul Cruz and Catherine who kept saying that they were not responsible for the damages and wanted to return my damaged Uggs back to me, however after a long discussion, they held on to the boots and said that they would have Marcela, their manager call me and also talk with their 3rd party Ugg cleaning vendor and show them the boots to see what could be done. Marcela called me later in the afternoon on 1/5/24 sharing that she would talk with the 3rd party and get back to me. Today is 1/24/24. I have still not heard back from Marcela or from any other staff at Zip cleaners on the outcome of what is to happen with my Ugg boots. I have also tried calling them numerous times, and have not been able to connect with a person. They still have my boots in possession, and it's now been over 2 months since this process started. They have no sense of accountability or professionalism. I'm now in the process of filing an official complaint with the Consumer Protection Agencies and the BBB.

    Rob “Daft Moose” Foster
    -
    February 09, 2024

    It is fast, but I have had multiple shirts come back with stains on them. They are hard to see until you get outside into the light. It looks like whatever they are using to press them had residue on them and stains the shirts. Ruined two shirts so I will not go back and couldn't recommend anyone else go if they value their clothes. Edit: not a big deal but I didn't wear this shirt in the picture, but the wrinkles are straight from zips with light starch. It is in no manor pressed at all. No crease in sleeves and the front and back look like in the picture.

    Stephanie Bates
    -
    April 27, 2024

    I've been a customer there for years and bring all my work uniforms to them every week. Last week I accidentally left $100 in my pocket. I called them 15 minutes after I dropped off the shirts when I realized it. They checked the bag my clothes were in and said they only found $20 of the $100, but the way the money was folded in my pocket you would have either found all of it or none of it. I understand it's my fault that I left the money in my shirt, but I feel like I realized it in time for them to recover the money and for someone to be honest about it. I'm very disappointed. I tried to call the next day and each time I tried to call they said the manager was not there. Since then nobody has returned my calls to follow up.

    Kirstin Brumsted
    -
    May 01, 2024

    Zips ruined my tie. After they ruined my tie, the manager would not speak with me. I left a message for the manager "Jennifer" to contact me three times. She never did. When I asked how this could be rectified, nobody could do anything without the manager, and they NO LONGER HAD MY TIE. So the ruined my tie, I cant get the manager to speak to me and now the tie is gone...unreal. Since that time Ive called several times, however nobody answers the phone. When I went in today, I was told "Jennifer cant speak with you". This location is managed terribly and customer service is very poor.

    Yvette Robbins
    -
    March 12, 2024

    The staff at this zips really needs professional training. We dropped our blankets off and the lady told us they will be ready the next day after 5, despite the receipt saying that it will be ready on Wednesday. So we rush back to pick them up on Saturday evening and to our surprise, they said the did not have them! My fiancé was furious! He asked them where did they go? I have my receipt stating you received them, so where are they. They obviously knew he was angry so they started speaking in Spanish... but to their surprise, he speaks Spanish too! The eventually found the blankets hanging to dry. They were not fully dry and it was 8 minutes until closing. They said they would put them in the dryer. They end up with the manager on the phone because he asked for a refund. They said no because they were going to dry them in the dryer, but they still wouldn't be ready before closing. I called back today to speak to the manager, but they were not in. When I explained it to the associate, she told me that the associate that told my fiancé that they would be ready the next day "would have never said that". I advised her that tea lling customer what someone else did not tell them, without being present when the situation occurred is not good practice in customer service. She hung up in my face! I called back to get her name so I could include her rudeness in my conversation with the manager and another associate answered and after I explained that I wanted the other associates name, she muffled the phone for a few min and came back pretending she didn't understand what I was saying. By then, I was frustrated and I told her that I knew she did, but if she wanted to ply that game, my daughter is fluent in Spanish and could explain. She got quiet and put the other lady on the phone who then told me her name was Sarah... I will update after speaking to the manager.

    ZIPS Dry Cleaners

    Our Address

    9811 Washingtonian Blvd, Gaithersburg, MD 20878, USA

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