ZIPS Dry Cleaners
9811 Washingtonian Blvd, Gaithersburg, MD 20878, USA
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9811 Washingtonian Blvd, Gaithersburg, MD 20878, USA
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Excellent customer service, I was in need of a quick turnaround for laundry for a few guests visiting for the weekend. Owner Mike and his staff was more than accommodating and professional. Was able to get my order completed in the same day, about 5 hours! Exceeding others by Days! Can't recommend Zips enough. If you're looking for a dependable and professional dry cleaner look no further. Thanks again!
I received a call from another customer on 5/15/23 indicating that two of my dry-cleaned items were provided to her. I called the store on 5/16/23 at 3 pm EST and spoke with the manager J. to inquire about the issue and if my items were returned. She flippantly replied, "The husband is going to bring the items back tomorrow afternoon." I explained to her that we were long-time customers and this mix-up was not ok. Per J, "It was the cashier that gave him the clothes." There was no professionalism or level of accountability. When I asked how we could remedy the mistake, J stated I can only give you a $20 store credit. Again this is unacceptable. What if the other customer had kept our clothing? The store has the responsibility to properly check out the items and if an error did occur, they should've immediately contacted me. Neither of these things happened. As such, I will no longer utilize Zips.
!!!DO NOT USE THEIR ALTERATION SERVICE!!! The seamstress is awful. My son took 2 trousers to be hemmed and narrowed as groomsmen for a wedding. The seamstress has no idea what she is doing!!! She made the trousers too narrow and too short, cutting out fabric to leave very little inseam to possible rectify her shoddy, unprofessional work. Going to take it in to see what they can do about it. Will post an update after I go in to the store.
Excellent Service and the price can't be beat. They list the price on the website and in the name unlike other dry cleaners. No difference in quality and I've been patronizing Zips for years.
Convenient and fast service. The tailor seems to be openess and less these days. Shirt prices keep going up too. Feels weird that they added a tip jar.